Refund policy

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, and in its original packaging. You'll also need the receipt or proof of purchase.

To start a return, contact us at contact@cozynaut.com with your order number and a photo of the item. Because our products ship directly from our fulfillment partner, we do not require you to send the item back — once your return is approved, we'll process your refund or send a replacement directly, whichever you prefer.

Damages and issues Please inspect your order upon reception and contact us immediately at contact@cozynaut.com if the item is defective, damaged, or if you received the wrong item, so we can evaluate the issue and make it right.

Exceptions / non-returnable items We cannot accept returns on sale items or gift cards. Please get in touch if you have questions or concerns about your specific item.

Exchanges The fastest way to get what you want is to request a return for the item you have, and once it's approved, make a separate purchase for the new item.

Refunds We will notify you once we've reviewed your return request and let you know if it was approved. If approved, you'll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too. If more than 15 business days have passed since we approved your return, please contact us at contact@cozynaut.com.